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Services of Abu Dhabi Sewerage Services Company ( Abu Dhabi, Western Region and Al Ain)

ADSSC01 : Non-objection certificates for the commercial license

Service Description

Through this service, the commercial firm can obtain non-objection certificate for practicing the activity of licensing the Restaurants and Cafes, and licensing the Laundry Services and Licensing Vehicle-Washes in cases of issuance; renewal; amendment and cancellation

Service classification

Primary

Services category

Procedural

Services Channels

Electronic ServiceAbu Dhabi Business Centre - DED

Service times

7/24

period

2 working days

Required documents

N/A

Procedures to obtain service

Submit application through Abu Dhabi Business Centre system for Department of Economic Development
Issuance of Trade License from DED
Inspection after requirements compliance.

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

Services Main output

Issuance of Non-objection certificates for the commercial license

                  ADSSC01-1 : No Objection for Issuing a Commercial Licensing

Service Description

Through this service commercial facility can obtain No Objection for Licensing Restaurants and Cafes, Licensing Laundry Services and for Licensing Vehicle-Washes
of below listed activities:
-Restaurant - Snack Selling (Cafeteria) - Fast Food Restaurant - Sandwiches And Pastries Preparing And Selling - Party Banquet Preparation Kitchen - Sandwiches And Pastries Preparing - Fish And Marine Animals Toasting And Frying - Coal Barbeque (Safari) - Confectioneries And Traditional Sweets - Ready-Made Food Catering Contracts (Meal Preparation) - Retail Sale Of Bread And Bakeries Products - Wholesale Of Bread And Bakeries Products Trading
-Clothes Washing - Curtains, Sheets And Blankets Cleaning - Carpets Washing And Cleaning
- Vehicles Washing And Lubricating (Station)
after ensuring that the requirements of Abu Dhabi sewerage Services are met

Main Service

Non-objection certificates for the commercial license

Services Channels

Electronic ServiceAbu Dhabi Business Centre - DED

Required documents

N/A

Procedures to obtain service

Submit application through Abu Dhabi Business Centre system for Department of Economic Development
Issuance of Trade License Immediately from DED (Restaurants and Cafes, Laundry Services) then inspections follow up to confirm requirements compliance.
In case of (Licensing Vehicle-Washes ) Issuance of electronic Approval or Rejection after inspection.

Fees

N/A

Linked Service

Governmental entityThird party
N/ADED

Customer type

Business

                  ADSSC01-2 : No Objection for Renewal a commercial license

Service Description

Through this service commercial facility can obtain No Objection for License renewal of Restaurants and Cafes, Laundry Services and Vehicle-Washes

Main Service

Non-objection certificates for the commercial license

Services Channels

Electronic ServiceAbu Dhabi Business Centre - DED

Required documents

N/A

Procedures to obtain service

Inspection before license expiration.
Submit application through Abu Dhabi Business Centre system for Department of Economic Development
Issuance of Trade License from DED

Fees

N/A

Linked Service

Governmental entityThird party
N/ADED

Customer type

Business

                  ADSSC01-3 : No Objection for Amendment for commercial license

Service Description

Through this service commercial facility can obtain No Objection for Amendment Restaurants and Cafes, Laundry Services and Vehicle-Washes

Main Service

Non-objection certificates for the commercial license

Services Channels

Electronic ServiceAbu Dhabi Business Centre - DED

Required documents

N/A

Procedures to obtain service

Submit application through Abu Dhabi Business Centre system for Department of Economic Development
Issuance of Trade License Immediately from DED (Restaurants and Cafes, Laundry Services) then inspections follow up to confirm requirements compliance.
In case of (Licensing Vehicle-Washes ) Issuance of electronic Approval or Rejection after inspection.

Fees

N/A

Linked Service

Governmental entityThird party
N/ADED

Customer type

Business

                  ADSSC01-4 : No Objection for cancelation of a commercial license

Service Description

Through this service commercial facility can obtain No Objection for license Cancellation of Restaurants and Cafes, Laundry Services and Vehicle-Washes

Main Service

Non-objection certificates for the commercial license

Services Channels

Electronic ServiceAbu Dhabi Business Centre - DED

Required documents

N/A

Procedures to obtain service

Submit application through Abu Dhabi Business Centre system for Department of Economic Development
Review application
Inspection after requirements compliance.
Issuance of electronic Approval or Rejection.

Fees

N/A

Linked Service

Governmental entityThird party
N/ADED

Customer type

Business

ADSSC002 : No-Objection Certificates for Building Permits and Building Demolition

Service Description

Through this service, a No-Objection Certificate is obtained for Projects requiring Building Permits, Building Demolition Permit, Permit for Tower Crane, as well as NOC for the Plot Extension and NOC for the construction works.

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA) eNOC systemMunicipality Permit System ( MePS )

Service times

7/24

period

3 working days

Required documents

As per the secondary service provided

Procedures to obtain service

As per the secondary service provided

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Obtain No-Objection Certificates for Building Permits and Building Demolition within the scope of submission

                  ADSSC02-1 : Request for No Objection for Building Completion Certificate

Service Description

Through this service, no objection certificates for building completion can be issued , upon reviewing the approved layouts of the Sewerage Network as per Built drawings.

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

NOC systemCDP System (for old projects only)Customer Service Centers (Al Ain)
Permits System - MePS

Required documents

Approved Sewerage Service Plan
Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Shop Drawing(Al Ain only)
A copy of the Building Permit
Avowal signed by owner and stamped by Consultant
Owner’s ID copies (with valid date)
Letter from ADSSC Projects for approved building certificate ( only for development projects)

Procedures to obtain service

Submit application through e - NOC system or CDP System.
Submit application with required documents to Customer Services Centers (Al Ain)
Verify and Check the application and documents
Inspect the facility
Issue approval/ Rejection

Fees

N/A

Linked Service

Governmental entityThird party
Sewerage services shop Drawings Approval is requiredInitial completion approval from Abu Dhabi Municipality

Customer type

Business

                  ADSSC02-2 : Request for No Objection For Building Permit

Service Description

Through this service the customer obtains no objection form Abu Dhabi Sewerage Services Company to obtain Building Permit

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e-NOC systemMunicipality Permit System ( MePS )

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain \ Al Dhafra Municipality for no more than 6 months.
Proposed basement extension drawing from municipality - Town Planning (for commercial plots)
Or Avowal singed by Consultant that the project contains no basement extended outside the plot limit

Procedures to obtain service

Submit application with required documents though e-NOC system or Municipality Permit System ( MePS )
Technical review for submitted Application 
Site inspection (If required)
Issue conditional approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC02-3 : Request for No Objection For Demolition Building Permit

Service Description

Through this service, customers can get no objection for issuing a demolition permit. The permit shall be obtained once ADSSC Sewerage services is successfully disconnected/ dis-activated.

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e- NOC systemMunicipality Permit System ( MePS )

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months*
Undertaking letter from the assigned Contractor not to damage sewerage asset.
Letter from owner that the plot is free of population.

Procedures to obtain service

Submit application with the required documents though eNOC system or Municipality Permit System ( MePS )
Review Application by specialist technician
Inspect the facility and terminate services
Issue conditional approval/ Rejection/ Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC02-4 : Request for No Objection For Tower Crane Permit

Service Description

Through this service, no objection for installing tower crane can be issued once it is confirmed that no sewage services exists in the desired site. (The process should be completed prior to the execution of construction works)

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e- NOC system

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Undertaking letter from the assigned Contractor.
A drawing that shows the tower crane location with the related dimensions stamped by Contractor and Consultant.

Procedures to obtain service

Submit application with the required documents through eNOC system
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/ Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer Type

Business

                  ADSSC02-5 : Request for No Objection For Basement Extension

Service Description

Through this service, customer can get no objection for approving Basement Extension if the specified plot has no intervention between/ with Sewerage network services

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e- NOC system

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Proposed basement extension from municipality - Town Planning 6 months valid.

Procedures to obtain service

Submit application with required documents through eNOC system.
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/Comments.

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC02-6 : Request for No objection for canopy works

Service Description

Through this service, no objection is obtained for establishing canopies outside specified plots upon confirming site is clear of services

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e- NOC system

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Drawing that shows location of canopies form Municipality – Town Planning.
Undertaking letter from the Contractor.

Procedures to obtain service

Submit application with required documents though eNOC system
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC02-7 : Request for Initial No Objection Certificate for Issuing Building Permit

Service Description

Through this service, customers can obtain no objection certificate from ADSSC for obtain building permits in order to commence construction works.

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Undertaking by the owner not to claim for connecting to the external network of sewage till the completion of the sewage network works
Valid owner’s ID copy

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual

                  ADSSC02-8 : Request for No objection for the construction project works

Service Description

Through this Service, a NOC can be issued in order to commence construction works.

Main Service

No-Objection Certificates for Building Permits and Building Demolition

Services Channels

e- NOC system

Required documents

Assignment letter for the Contractor.
Undertaking letter from assigned Contractor.
Clear drawing of the project stamped by the Contractor and Consultant. 
Project Drawing as AutoCAD file – WGS84 Zone 40.
Valid & colored approve route of project from Municipality ( if any )
Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months. ( if any )
Method Statement of work stamped by the assigned Contractor and Consultant (if any).
Profile/cross section drawing for assets in case of intervention (if any)

Procedures to obtain service

Submit application with required documents through eNOC system
Technical review for submitted Application
Site inspection (If Required)
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

ADSSC03 : Connection to sewerage network

Service Description

Through this service, a No-Objection Certificate is obtained for the Connection to sewerage networks which contains the Approved Shop drawing showing the connection point details and temporary sewerage line.

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA)

Service times

7/24

period

3 working days

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Obtain No-Objection Connection to sewerage network within the scope of the submission Approved Shop drawing showing the connection point details and temporary sewerage line.

                  ADSSC03-1 : Request for Sewerage Connection Point details Approval

Service Description

Through this service, the specified plot connection point can be clarified .

Main Service

Connection to sewerage network

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
approved basement extension from ADSSC or letter from the Consultant clarifying that there is no basement extension ( for the commercial Plots )

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC03-2 : Requesting the connection of a temporary sewerage line

Service Description

Through this service, approval for connecting the under construction projects in the Sewerage network shall be issued, during the period of the temporary project

Main Service

Connection to sewerage network

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Undertaking letter from assigned Contractor.
Method Statement for temporary connection stamped by Contractor and Consultant.
Shop drawing for temporary sewer connection stamped by Contractor and Consultant.
Architectural drawings approved by Municipality and stamped originally by the Consultant including project layout & ground floor ( basement drawing for commercial plots)
A copy of building permit.
Sewerage Services layout
A list of Technical Service Section remarks (If Any ).

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required) 
Issue conditional approval/ Rejection/ Comments
Inspect the facility to make sure that the temporary connection is correct in case of approval

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC03-3 : Request for Shop Drawings Sewerage services approval

Service Description

Through this services, the project sewerage drawings can be reviewed and approved to be able to connect to the main sewage network

Main Service

Connection to sewerage network

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Architectural drawings approved by Municipality and stamped originally by the Consultant including project layout & ground floor ( basement drawing for commercial plots)
Sewerage drawings stamped originally by Consultant.
Copy of previous approved shop drawing (in case of amendment).
Flow calculations for development & investment projects.
Valid external route approval from Municipality (if any)
Sewer service layout or NOC.
List of Technical Service Section remarks (If any).

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application
Site inspection (If Required)
Issue conditional approval/ Rejection/ Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC03-4 : Request for External Sewerage Route Approval

Service Description

Through this service, no objection shall be obtained for establishing an external route for Sewerage network / lines as proposed by customer

Main Service

Connection to sewerage network

Services Channels

ADSSC Permit System(CMA) eNOC System ( Al Dhafrah )

Required documents

Application Form 4.1stamped originally from Contractor and Consultant
Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al DhafraMunicipality for no more than 6 months.
Architectural drawings approved by Municipality and stamped originally by the Consultant including project layout & ground floor ( basement drawing for commercial plots)
Sewerage drawings stamped originally by Consultant which includes the table requested by Municipality
Auto CAD file WGS-84(DWG) • Sewerage Services layout.
List of Technical Service Section remarks (If Any). • Copy of building permit.

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Submit application with required documents through e-NOC System (For Al Dhafra Region)
Technical review for submitted Application
Site inspection (If Required)
Issue conditional approval/ Rejection/ Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

ADSSC04 : No-Objection Certificates for Plot Extension and request for Site Clearance to create new plot

Service Description

Through this service, a No-Objection Certificate is obtained for Plot Extension and NOC for Site Clearance to create a new plot.

Service classification

Primary

Services category

Procedural

Services Channels

e- NOC system

Service times

24/7

period

3 working days

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents through e - NOC system.
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection /Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Obtain no objection within the scope of submission

                  ADSSC04-1 : Request for No Objection For Extending Plot Area

Service Description

Through this service, customer can apply for no objection in order to extend the plot limit/ close up gaps between plots. Approval is subjected to confirmation of no Sewerage Services in the suggested extension. .

Main Service

No-Objection Certificates for Plot Extension and request for Site Clearance to create new plot

Services Channels

e- NOC system

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Proposal site plan from Abu Dhabi City Municipality, Al Ain and Al Dhafra Municipality.

Procedures to obtain service

Submit application with required documents through e - NOC system.
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection /Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC04-2 : Request for Creation New Plot

Service Description

Through this service, an approval is obtained for creating a new plot upon confirming the perimeters of the area.

Main Service

No-Objection Certificates for Plot Extension and request for Site Clearance to create new plot

Services Channels

e- NOC system

Required documents

Proposal site plan from Municipality

Procedures to obtain service

Submit application with required documents though e - NOC system
Technical review for submitted Application 
Site inspection (If Required)
Issue conditioned approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

ADSSC005 : Establishing the sewerage connection points

Service Description

Through this service, the sewerage connection point is obtained by creating a connection point

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA)

Service times

7/24

period

The period shall be identified after approving the project by the executing contractor

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required) 
Issue conditional approval/ Rejection / Comments
Refer the application to the relevant department for implementation after approval the application

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Establishing the sewerage connection points

                  ADSSC05-1 : Request for Creation New Sewerage Connection Point

Service Description

Through this service, creation of new sewerage connection point/ Creation New Port/ Back Drop within Sewerage Manhole/ Creation of Sewerage Manhole on an Existing Sewer Line for the plot with no connection point & sewerage services available

Main Service

Establishing the sewerage connection points

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Approved Sewerage Drawing from ADSSC ( only in Al Ain City)
Basement extension Drawing for commercial plots
Drawing showing the new port or backdrop location/ new manhole location on the existing sewerage line stamped by the Contractor.(if any)
Method of statement with cross section drawing stamped by the assigned Contractor (if any)

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required) 
Issue conditional approval/ Rejection / Comments
Refer the application to the relevant department for implementation after approval the application

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

ADSSC06 : The Permits of the Sewerage Tankers Discharge

Service Description

Through this service, a permit is obtained for discharging the sewerage tank in the outlets of Abu Dhabi Sewerage Services Company

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Clearance Management Application System

Service times

7/24

period

2 working days

Required documents

Valid copy of the car ownership.
Copy of “ABER” card from Waste Management Centre
Valid copy of the driving license
Undertaking letter
Valid copy of the driver labor card
Picture of the vehicle from four sides.
Copy of the commercial license

Procedures to obtain service

Submit application with required documents to customer services centers
Review Application and verify the documents
Inspect the tanker
Issue conditional approval/ Rejection

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

Services Main output

Issue The permits of the sewerage tanks discharge

                  ADSSC06-1 : Requesting to issue a permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Sewerage Services Company

Service Description

rough this service, the client obtains a permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Services Company

Main Service

The permits of the sewerage tanks discharge

Service Channels

ADSSC Clearance Management Application System

Required documents

Valid copy of the car ownership.
Copy of “ABER” card from Waste Management Centre
Valid copy of the driving license
Undertaking letter
Valid copy of the driver labor card
Picture of the vehicle from four sides.
Copy of the commercial license
ADSSC original discharge permit

Procedures to obtain Service

Submit application with required documents to customer services centers
Review Application and verify the documents
Inspect the tanker
Issue conditional approval/ Rejection

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

                  ADSSC06-2 : Requesting to renew the permit of discharging the sewerage tankers in the discharge points of Abu Dhabi Services Company

Service Description

rough this service, the client obtains a permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Services Company

Main Service

The permits of the sewerage tanks discharge

Service Channels

ADSSC Clearance Management Application System

Required documents

Valid copy of the car ownership.
Copy of “ABER” card from Waste Management Centre
Valid copy of the driving license
Undertaking letter
Valid copy of the driver labor card
Picture of the vehicle from four sides.
Copy of the commercial license
ADSSC original discharge permit

Procedures to obtain Service

Submit application with required documents to customer services centers
Review Application and verify the documents
Inspect the tanker
Issue conditional approval/ Rejection

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business

ADSSC07 : Site verification by in-field inspection

Service Description

Through this service, a report is obtained after site inspection

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA)

Service times

7/24

period

3 working days

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Government

Services Main output

The inspection report is issued

                  ADSSC07-1 : Requesting for inspecting the site

Service Description

Through this service, specified site would be inspected as per the requirements of the applicant.

Main Service

Site verification by in-field inspection

Services Channels

ADSSC Permit System(CMA)

Required documents

Request letter explaining purpose of the inspection.
Final Site plan for the plot from Abu Dhabi City Municipality\Al Ain\Al Dhafra Municipality for no more than 6 months.
Sewerage Services layout (if any)

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

ADSSC08 : Providing the sewerage drawings and geographic data

Service Description

Through this service, the sewerage drawings and geographical data are provided

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA)

Service times

7/24

period

3 working days

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Provide Site plans that explains Sewerage network outline within the scope of the application

                  ADSSC08-1 : Request for Sewerage GIS drawings and data

Service Description

Through this service, Sewerage network are provided around the project

Main Service

Providing the sewerage drawings and geographic data

Services Channels

ADSSC Permit System(CMA)

Required documents

Request Letter for Sewage GIS drawings and data mentioned project location.
Assignment letter for the Contractor / Consultant.
Clear drawing showing the project information and location
Project Drawing as AutoCAD file – WGS84 Zone 40 ( meter unit )
Undertaking letter not to use the data provided for the project to other purpose(when requested electronic data for sewerage services)

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Issue conditional approval/ Rejection / Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

ADSSC09 : The industrial discharge permits

Service Description

Through this service, the client obtains a permit for discharging the industrial discharge water

Service classification

Primary

Service Category

Procedural

Service Channels

Customer service centers
Reaching customers on site

Service time

Official working hours (7:00 am – 3:00 pm)

delivery time

30 working days

Required documents

Completing application for a consent to discharge Trade Effluent
Industrial/commercial license
Recent Water bills (at least 3 month)
Drainage layout and connection points
Process flow diagram of the operations
Process flow diagram of Trade Effluent pre-treatment unit
MSDS of the stored and used liquid chemicals
Analysis report of Trade Effluent sample as per ADSSC standards

Service process

Submit application through customer service centers
Review application by specialist
Site inspection
Issuance of the consent / rejection / comments or return for correction

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business
Government

Service Main output

Issuance of a Consent to Discharge Trade Effluent

                  ADSSC09-1 : Applying for a Consent to discharge Trade Effluent

Service Description

Through this service, facilities with non-domestic discharges can apply for a consent to discharge their wastewater such as Factories, Commercial entities, Hospitals and Laboratories except pre-defined low risk categories like restaurants, cafes, laundries and car wash centers.

Main Service

The industrial discharge permits

Service Channels

Customer service centers
Reaching customers on site

Required documents

Completing application for a consent to discharge Trade Effluent
Industrial/commercial license
Recent Water bills (at least 3 month)
Drainage layout and connection points
Process flow diagram of the operations
Process flow diagram of Trade Effluent pre-treatment unit
MSDS of the stored and used liquid chemicals
Analysis report of Trade Effluent sample as per ADSSC standards

Service process

Submit application through customer service centers
Review application by specialist
Site inspection
Issuance of the consent / rejection / comments or return for correction

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Business
Government

ADSSC010 : Requesting to modify the existing sewerage network

Service Description

Through this service, the sewerage network of the plot is modified or transferred

Service classification

Primary

Services category

Procedural

Services Channels

ADSSC Permit System(CMA)

Service times

7/24

period

The period shall be identified after approving the project by the executing contractor

Required documents

As per the secondary service provided

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Referral of the application to the relevant department.
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

modify the existing sewerage network within the scope of submission

                  ADSSC010-1 : Requesting the modification of the sewerage manhole level

Service Description

Through this service, the level of sewerage manhole located outside the plot borders to be adjusted .

Main Service

Requesting to modify the existing sewerage network

Services Channels

ADSSC Permit System(CMA)

Required documents

Final Site plan for the plot from Abu Dhabi City Municipality\ Al Ain \ Al Dhafra Municipality for no more than 6 months.
Drawing showing manhole want to be adjusted
Sewer services layout
Method statement of work originally stamped by Consultant and Contractor(if any)
Cross section drawing ( if any )

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Referral of the application to the relevant department.
Issue conditional approval/ Rejection/Comments

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC010-2 : Request for Diverting Sewerage Services

Service Description

Through this service, an approval for diverting the conflicted sewerage network can be obtained

Main Service

Requesting to modify the existing sewerage network

Services Channels

ADSSC Permit System(CMA)

Required documents

Request letter with undertaking condition from owner of the responsibility to pay the cost.
Final Site plan for the plot from Abu Dhabi City Municipality \ Al Ain\ Al Dhafra Municipality for no more than 6 months.
Proposal site plan or basement extension from municipality.( if any)
Owner’s ID copies (with valid date) ( if any)

Procedures to obtain service

Submit application with required documents though ADSSC Permit System(CMA)
Technical review for submitted Application 
Site inspection (If Required)
Request to be forwarded to the concerned department.
Notify applicant with the required cost and time
Applicant payment of the diversion costs
Start with the diverting works procedures.

Fees

Estimate the cost, based on the proposal given by the Projects Division in Abu Dhabi Sewerage Services Company

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

ADSSC011 : Caring For The Clients

Service Description

Through this service, the care is provided to the Customers through the Sewerage Maintenance Requests , and receiving Request for Information, Suggestions, Compliments & Complaints

Service classification

Primary

Services category

Procedural
Information
Interactive

Services Channels

Customer Relationships Management

Service times

24/7

period

Period: 3 working hours for low workload
For common services (with the internal concerned / external), the duration is determined according to the status of the request

Required documents

N/A

Procedures to obtain service

Submitting a request by contacting Abu Dhabi Government Contact Center 800555
Appoint the Case from the Contact Center to ADSSC
Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

Services Main output

Announcements shall be handled .

                  ADSSC011-1 : Requesting A Maintenance Of The Sewerage \ Service Request

Service Description

Through this service, Customers’ requests are received through CRM Application owned by Abu Dhabi Government Contact Center for requesting the following services:
treatment Odor Smell, Blockages, overflows and the request of the sewerage tanks - and Service Request through Customer Service Centers

Main Service

Caring For Customers

Services Channels

Customer Relationships Management

Required documents

N/A

Procedures to obtain service

Submitting a request by contacting Abu Dhabi Government Contact Center 800555
Appoint the Case from the Contact Center to ADSSC
Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC011-2 : Submitting A Suggestion

Service Description

Through this service, Customer Suggestion is received through CRM Application owned by AD Government Contact Center.

Main Service

Caring For Customers

Services Channels

Customer Relationships Management

Required documents

N/A

Procedures to obtain service

Submitting a Suggestion by contacting Abu Dhabi Government Contact Center 800555
Appoint the Case from the Contact Center to ADSSC
Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC011-3 : Information Request

Service Description

Through this service, Customers Information Request is received through CRM application owned by AD Contact Center and respond to it form the first call by the call center repetitive

Main Service

Caring For Customers

Services Channels

Customer Relationships Management

Required documents

N/A

Procedures to obtain service

Submitting an Information Request by contacting Abu Dhabi Government Contact Center and respond to it from the first call by the call center representative.
In the absence of information in the knowledge Management, the case shall be assigned to ADSSC
Information Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC011-4 : Submitting a Compliment

Service Description

Through this service, Customer Compliment is received through CRM Application owned by AD Government Contact Center.

Main Service

Caring For Customers

Services Channels

Customer Relationships Management

Required documents

N/A

Procedures to obtain service

Submitting a Suggestion by contacting Abu Dhabi Government Contact Center 800555
Appoint the Case from the Contact Center to ADSSC
Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government

                  ADSSC011-5 : Submitting a complaint

Service Description

Through this service, Customer Complaint is received through CRM Application owned by AD Government Contact Center.

Main Service

Caring For Customers

Services Channels

Customer Relationships Management

Required documents

N/A

Procedures to obtain service

Submitting a Complaint by contacting Abu Dhabi Government Contact Center 800555
Appoint the Case from the Contact Center to ADSSC
Request received through CRM application
Transfer the case to the concerned Department
Receive the resolution and close the case
Update the customers with the resolution by AD Government Contact Center

Fees

N/A

Linked Service

Governmental entityThird party
N/AN/A

Customer type

Individual
Business
Government