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 Priorities Map

Service Delivery
Code ​Priority Name ​Title ​contributing Units
​DI.P1 ​Proactive planning of future capital infrastructure ​Planning & Forecasting Department
​DI.P2 ​Procure and deliver capital infrastructure efficiently

​Projects Division

Program Management Department

Finance Department

​SC.P1 ​Deliver an excellent customer experience

​O & M Division

Customer Service Department

​SC.P2 Increase publis awareness of our products and services and engagement with our customers ​Mohamed Al Falasi ​Theme Owner Satisfy Our Customers

​Awarness & Mass communication Unit



​SC.P3 ​Ensure consistency between all service interfaces

​Strategy Planning & Communication Department

Customer Services Department

Process & Technology 
Code ​Priority Name ​Title ​Contributing Units
​DI.P3 ​Optimize capital investment cycle ​Shahzad Orakzai ​Theme Owner Deliver Sewerage Infrastructure ​Asset Information & Standards Department
​DI.P4 ​Conveyanace of recycled water ​Planning & Forecasting department
​DI.P5 ​Ensure timely & cost effective delivery of CAPEX projects

​Project Division

Program Management Department

​ES.P1 ​Build our economical autonomy ​Finanace Department
​ES.P2 ​Contribute for a better environment

​O&M Divsion

Planning&Forecasting Department

Asset Information&Standards Department

​ES.P3 ​Incorporate efficiency and sustainable practices in to our daily operations ​Ibtihal Ahmed ​Theme Owner Enhance Sustainability

​Strategy Planning & Communication Department

Regulation Office

HSE Unit

​ES.P4 ​Craft a sustainable tariff model

​Finanace Department

Customer Services Department

​ES.P5 ​Ensure alignment with governmental and regulatory requirements

​Customer Services Department

Regulation Office

​SO.P2 ​Ensure Reliable & Timely Information To Drive Managemnt decisions Ahmed Al Neyadi ​Theme Owner Strengthen Our Organization ​Business Information Unit
​SO.P3 ​Improve Internal Communication & Coordination ​Strategy Planning & Communication Departmnet

People Development
Code ​Priority Name ​Title ​contributing Units
​SO.P1 Attract, Develope And Retain Key Comptencies & Capabilities Rooted on National Talent ​Human Resource Department