Priorities Map

Service Delivery Perspective

Customer
1. To meet increased customer demands and mitigate existing infrastructure overload.
2. Increase customer focus, to enable shift towards future tariff regime.
3. Effectively manage and maintain the sewerage services network to achieve cost effective, timely, quality and environmentally friendly solutions.
Community and Reputation
4. Enhance regulatory compliance.
5. Build value-added stakeholder partnerships via effective engagement and collaboration.
Process & Technology Perspective Process
6. Implement Integrated Management System (IMS) to satisfy Whole-of-Government Outcomes, in accordance with international standards.
7. Provide world-class IT solutions in order to enhance organizational effectiveness and efficiency.
8. Achieve organizational excellence via the introduction of best practices organization-wide.
Finance
9. Optimize financial management.
People Development Perspective
10. Attract, motivate and retain Human Capital.