Accountability Statement

ADSSC was established in June 2005 to collect and treat waste-water discharged from all residential and commercial customers in the Emirate of Abu Dhabi, and safely dispose both the solid and liquid waste thereof (A copy of the ADSSC establishment decree is attached as an appendix to this document).  ADSSC reports directly to the Abu Dhabi Executive Council, under the Chairmanship of H.E Rashed Mubarak Al Hajeri. Board of Directors membership is extended to ADWEA, Abu Dhabi Municipality, Environmental Agency Abu Dhabi, Urban Planning Council, Abu Dhabi Food Control Authority, Health Authority and Department of Finance.

ADSSC's Mandate includes the following 3 activities and excludes storm (rain) water drainage system which is under Municipality responsibility:
• Waste water collection 
• Waste water treatment
• Waste water disposal

ADSSC's corporate objectives are to:
• Ensure availability of reliable services
• Operate and maintain existing infrastructure, effectively and efficiently
• Deliver a large number of infrastructure projects to meet growth demands
• Enhance the health, safety and environment of the Emirate of Abu Dhabi
• Attract and develop a skilled workforce
• Partner, engage and collaborate with all stakeholders

ADSSC's wastewater treatment plants are strategically located in Abu Dhabi, Al Ain and the Western Region. The current sewerage infrastructure was designed to accommodate earlier flow projections and is thus severely overloaded currently. Rehabilitation, refurbishment, renewal and construction of requisite infrastructure is underway, in order to meet the current and future requirements.

ADSSC provides treated water and bio-solids to the Municipalities for horticulture purposes. Over 60% of the recycled water is used for irrigation purposes, thereby contributing towards environmental preservation. With the completion of treated water delivery pipelines, in the near future, 100% of treated wastewater produced by ADSSC will be reused. 

ADSSC is committed to Emiritization, with 51% UAE Nationals in its workforce, as of Q3 2009.

ADSSC services are invisible, safe, odourless and environmentally-friendly.

ADSSC contributes effectively to the Emirate of Abu Dhabi Vision and is a key link in the overall value-proposition offered to private, public and commercial customers.
 
The ADSSC 2010-2014 Strategic Plan has been prepared in alignment with the Abu Dhabi Policy Agenda 2030, Plan Abu Dhabi 2030 and the Environment Agency, Abu Dhabi (EAD) Environment Health & Safety Management System (EHSMS), in order to ensure that effective and efficient services are provided to all stakeholders.

This is the third ADSSC 5-Year Plan, and has been developed in a collaborative manner through internal workshops with all the Divisions/Departments and their senior leadership teams. This has resulted in the refinement of the Vision, Mission and Values, as well as the Strengths, Weaknesses, Opportunities and Threats that currently face the Company. The review has been conducted in light of the new initiatives deployed by the Abu Dhabi Executive Council including, but not limited to;
• Abu Dhabi Policy Agenda 2030
• 2009 Executive Council Performance Contract
• Abu Dhabi Economic Vision 2030
• Surface Transport Master Plan

In addition to this, the 5-Year Plan incorporates the considerable body of work resulting from internal initiatives conducted over the last year in accordance with the ADSSC Organizational Excellence Framework. The Framework encompasses 5 key areas:
1.Strategy – the development of an aligned Planning, Budgeting and Performance Management process
2. Process - Improvement Projects (identified through Benchmarking exercises), Wastewater Collection Benchmarks (derived through collaboration with peer organizations), Future State Design documents for all business processes
3. Risk - Corporate and Process Risk Management Framework and their associated Improvement Initiatives
4. Integrated Management System – Accreditation of Quality Management System ISO9001, Environmental Management System ISO14001, Occupational Health & Safety Management System OHSAS18001
5. Performance – Linkage of the Planning process with Quarterly Performance Reviews (QPRs) and Abu Dhabi Award for Excellence in Government Performance (ADAEP) feedback reports
In the context of the Whole of Government aspirations and plans articulated within the Policy Agenda 2030, as well as the improvement inititiatives conducted internally, ADSSC has identified the following Strategic Thrusts:
1. Ensure completion of the Capital Infrastructure Project (CIP) as planned
2. Compliance with the Executive Council Balanced Scorecard (BSC) Framework
3. Fulfilment of Executive Council Performance Contract obligations
4. Smooth transition to tariff regime
5. Effective implementation of Customer Care Implementation Program (CCIP)

As a result of this, Strategic Priorities, Key Performance Indicators (KPIs) and Initiatives were revised and prioritized for inclusion within the 2010-2014 Strategic Plan. These are supported by the Objectives, Action plans and KPIs
 within Divisional / Departmental 2-Year Business Plans, as well as the ADSSC Performance Management System.

As Chairman, I commit to be held fully accountable for the performance of ADSSC and work constructively to deliver effective, efficient and coordinated service to all our stakeholders.

H.E Rashed Mubarak Al Hajeri
Chairman ADSSC
7th January, 2010